Please use the following information for reference only. If you need more information, please call our Customer Support at:
1-888-745-2888 for eastern South Dakota, Minnesota and Iowa.
1-877-243-4237 for Black Hills Area.
     
Knology does not provide a requesting party (including the government) with confidential customer records except those required under a court order or subpoena or required in the normal course of business (telephone directory). However, once a call leaves the Knology network, Knology has no control over the resulting records at another carrier.
   
  Calling Features Manual
  Information regarding features of your phone service, such as Call forwarding and 3-way calling can be found by clicking here.
     
  Telephone Services User's Guide (Black Hills)
     
  Lifeline/Linkup  

Individuals and families who live in the following Knology communities and are receiving assistance benefits or have a low or fixed income may be eligible to receive discounted telephone installation and/or service.

Please contact Knology's customer support at 1-877-633-4567 or at 605-722-2000 in the Black Hills for information on the Lifeline/Linkup program.

Qualified Towns:  Davis, Hurley, Alsen, Irene, Volin, Wakonda, Gayville, Monroe, Parker, Flyger, Worthing, Lennox, Chancellor, Rural Beresford, Belle Fourche, Black Hawk, Deadwood, Lead, Spearfish, St. Onge, Sturgis, and Whitewood.
     
  VOIP/Static IP  
  Knology requires a static IP address for VoIP users to ensure quality of service, and law enforcement, emergency service assistance, and network maintenance and security responsibilities. Knology wants VoIP, regardless of provider, to work on its network and will work with the customer to insure a quality product.
  For information on Wireless Number Portability, click here.
 
For more information, call 1-877-633-4567.