Directions:
•  In the spaces provided, please mark a letter grade (A, B, C, D, F) regarding our performance in your community.
   
•  Please select the "N/A" option for services to which you do not subscribe.
   
•  If you have a general comment or question, click here.
Telephone
Quality of local service:
Price of long distance:
Price of local service:
On-net calling plan:
Quality of Long distance service:
Phone features:
Overall rating of local and long distance phone service:
Cable TV
Quality of Basic cable service:
Channel line-up:
Quality of Digital cable service:
Price of cable TV service:
Quality of HDTV cable service:
   
Overall rating of cable TV service:
Internet
Quality of High-speed service:
Technical support:
Quality of Dial-up service:
Price of high-speed service:
Ease of use:
Price of dial-up service:
Overall rating of Internet service:
Construction, Installation and Repair
Employees' respect for property:
Installation:
Technicians' friendliness:
Repairs:
Overall rating of construction, installation and repair service:
Residential Sales and Marketing
Appeal & informativeness of advertising:
Accuracy of sales materials:
Professionalism of Sales Reps:
Community involvement:
Overall rating of Residential Sales and Marketing:
Customer Care and Billing
Reps' friendliness and helpfulness:
Reps' knowledge about services:
Ability to talk to live person:
Billing accuracy and legibility:
Overall rating of Customer Care and Billing:
Please have a sales representative call me about:
 
Local Telephone
Digital Cable TV
 None
 
Long Distance
HDTV
    
 
Basic Cable
High-Speed Internet
    
 
 
     
 
Please have a Knology Service Technician call me:
 
Comments:
Please fill out your contact information below if you would like a Knology sales rep or technician to contact you regarding your service.
 
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State:
  
     
Zip:
  
   
Phone Number (XXX-XXX-XXXX)
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